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May, 2010 Newsletter

May News Summary

Tuesday, 11 May 2010 08:16

The most common question I get about Non Stop Portals is "what do you do?". It's pretty easy to dive into a technical discussion of web sites and web based software options. But the real issue is "What do you need? Today?".

What's the point of discussing everything Non Stop Portals can do if we don't have a fundamental understanding of your business or specific problem at hand? I firmly believe that successful projects have to be closely aligned with strategies to add business value (check out the article and provide your comments).

We have recently been helping Roving Coach International (RCI) implement a Customer Engagement Platform. RCI provides one-on-one business coaching services to employees of their Customers'. Here's a link to a Youtube video describing RCI's Coaching Services. Read the RCI Project Work article to learn more about several projects we have been helping them with.

Non Stop Portals is helping clients to find economical Internet-based software alternatives to run their business. We have helped several clients improve their sales by creating more traffic from the search engines. We are also busy enhancing web sites.

Your bottom-line is our bottom-line -- What do you need? Today?

Call or email me to learn how we can help you - Today!

Jerry Helms
Non Stop Portals
888-881-4605

Roving Coach International

Tuesday, 11 May 2010 08:35

The following YouTube video was prepared by Roving Coach International. It is a great introduction to the services they are providing.

RCI Project Work

Tuesday, 11 May 2010 08:47

Non Stop Portals is helping Roving Coach with several projects. In essence, a part-time role as RCI's Chief Technology Officer. The remainder of this article describes the primary projects undertaken to this point.

Customer Engagement Platform

RCI makes it easy for Companies to advertise the new employee coaching benefit to employees (Coachees) and for the Coachee to schedule appointments. The Customer Engagement Platform (CEP) is Internet-based software, which immediately makes it available for an international roll out.

Non Stop Portals worked with the RCI team to initially develop a project charter describing the business objectives, deliverables, and scope of the CEP. Features of the desired product were compiled into User Stories and prioritized by the RCI team. Several alternative product offerings were evaluated to make a choice for the best fit to feature requirements.

Customer Relationship Management (CRM)

RCI's business model is international in scope. A central repository of Customers, Coaches, and Coachees is needed to execute their business plan. Several alternative solutions were evaluated for a CRM offering and Salesforce was the final choice.

Non Stop Portals configured the Salesforce platform with new data fields and modified existing forms in the system. A web to lead form was created to collect prospective Coach information from the RCI web site and post it directly to the Salesforce database. A similar form was created to collect prospective Client information.

The RCI team had accumulated the names of many prospective Customers and Coaches in their Outlook and LinkedIn accounts. These lists were collected from multiple team members and "cleansed". Duplicates were eliminated and the data was cleaned up prior to loading it into Salesforce. Cleaning up "dirty" data in Salesforce is very time intensive.